Latin America. GatesAir continues to onboard talent and expand operations based on customer needs. The latest example is the recruitment of Emmanuel Franco as Service Support Engineer, who brings nearly two decades of technical service experience with RF broadcasting systems to GatesAir's global services team. It reports to GatesAir's service support manager, David Motley.
Franco joins GatesAir with a strong track record in broadcasting after a 15-year career at Broadcast Electronics, where he gained invaluable experience installing and maintaining AM, FM and TV transmitters, among other support responsibilities.
He will play a pivotal role in elevating global customer support efforts, with responsibilities including on-site installations, remote technical support, and customer training seminars. His bilingual proficiency in English and Spanish will also enhance GatesAir's support capabilities in various markets, particularly in Latin America, where he previously led technical support initiatives.
Brent Whelan, GatesAir's Chief Services Officer, says Franco's proven track record in providing exceptional customer service will contribute to his success in the newly created role. He points to Franco's experience in radio as particularly advantageous given the large installed base of GatesAir's AM, FM and HD radio transmission systems in operation today, adding that his knowledge of STL systems will benefit GatesAir's Intraplex network customers.
"We are delighted to welcome Emmanuel to the GatesAir team," said Brent Whelan, GatesAir's Chief Services Officer. "Her extensive experience, bilingual proficiency, and unwavering commitment to customer satisfaction align perfectly with our mission to provide world-class support to our customers. Emmanuel's ability to solve complex RF problems and resolve them quickly ensures that our customers will receive the attention they deserve."
Whelan adds that Franco's experience in troubleshooting, software installation, and customer relationship management represent three important service skills that he can effectively apply in remote and on-site support scenarios.
"I am excited to join GatesAir and continue my passion to support broadcasters around the world," said Franco. "I look forward to building strong relationships with our customers and ensuring they have the tools and support they need to keep their operations running smoothly. My approach combines hands-on and problem-solving technical support with knowledge-based tools that ensure our customers understand how their systems work."
