Colombia. For the provision of information and the structure of the various platforms, such as TV services (IPTV, digital and analog), web services (search engines, programming grids and programming highlights) and systems for mobile phones and tablets, in addition to the collaboration in the assembly of their monthly magazine, Une Colombia and DataFactory reached an agreement for the latter to be the official provider.
As an initial part of the agreement, DataFactory made a detailed analysis of the service and aimed all its efforts to promote the development of all sectors according to the needs of UNE. In this way, we sought to implement a series of services that facilitate the control of the product so that problems can be solved and orders placed quickly and efficiently.
To this end, it made a navigation tool through the contents and access to the program files of each of the signals that make up the grid, with the possibility of exporting, either individually or by package. In addition, the presence of a query interface for each channel is highlighted.
One of the main objectives was to strengthen the communication channel with the client. To achieve this, a ticket system has been developed that allows a record of orders, in addition to tracheo and the measurement of effectiveness in response times.
