Argentina. Smartway reconfirms that the exponential growth achieved in 2014 was no coincidence. The company specialized in solutions in the IT sector has closed a new commercial agreement with Cinemark, a leading cinema chain in Argentina. Within this area, Smartway has accumulated significant experience with Hoyts, another of the leading companies in the sector.
The agreement includes the support and maintenance of the seven complexes of CABA and Greater Buenos Aires (Caballito, Palermo, Puerto Madero, San Justo, Malvinas, Tortugas and Soleil) and the two in the interior of the country (Santa Fe and Mendoza).
"We elaborate a plan according to the specific need of Cinemark, we prioritize working together with its professionals to be the necessary partner in the satisfaction of the primary objectives that each complex needs", explains Martín Lukac, Commercial Manager of Smartway.
The service consists of the attention and general control of the help desk, remote and onsite support, the device laboratory and spare management (back up equipment). On the other hand, the specific support work is carried out on the POS (Point Of Sale), ATM (Automated Teller Machine), WS (Workstation) administration and ticket offices, and digital signage, in addition to the general tasks of networking, servers and connectivity.
"Our work model allows Smartway to execute its preventive, predictive and corrective support plan, so that Cinemark's IT department can continue to take care of the business focus that includes the definition of priorities, critical services and applications, among others," says Lukac.
However, this important new customer was not the only reason for Smartway to celebrate the start of 2015. Since last January seven, the company received the definitive registration to the Registry of Companies of the Technological District of the City of Buenos Aires.
In this way, it ratifies its privileged position within the center of excellence for the production of software and the development of computer and communications technologies.
