Colombia. The Communications Regulatory Commission, CRC, issued Resolution 8171 of 2026, with new measures that facilitate the cancellation of contracts, improve transparency in billing and establish fairer conditions in the offer of telecommunications services.
The regulatory decision was adopted after the CRC monitored the evolution of the sector's structure, including the business integration process between Tigo and Movistar, in which opportunities were identified to adjust the current rules and prevent possible effects on users.
The measures:
Ending the contract will be easier. Operators must enable an automatic digital channel, exclusively to request the cancellation of the service quickly and without unnecessary steps. The user will be able to exercise this right without eternal calls, without queues and without obstacles.
Clearer invoices to know exactly what is being paid. For plans that combine fixed and mobile services, each service must be listed separately on the bill. Thus, the user will know how much they pay for each component of their plan, will be able to compare options more easily and will make decisions with real information in hand.
More transparent advertising and fairer offers. Mobile network operators offering fixed and mobile service packages may not target their offers or advertising exclusively to users of mobile virtual network operators (MVNOs) or companies that do not have this type of package. The measure seeks to ensure that competition takes place under transparent conditions and that the user can always compare and choose freely.
More time to decide when changing operators. When a user performs a numerical porting and wishes to return to the originating operator, they must wait at least 30 calendar days before submitting a new application. This gives the user enough time to evaluate their experience with the new trader, without trading pressures rushing their decision.
These measures are part of the first phase of the review of the User Protection Regime, a process that will continue in the coming months with new provisions aimed at modernizing the regulatory framework and adapting it to the current dynamics of the sector.
"When the market changes, the regulator must intervene to prevent users from losing guarantees and to ensure that competition takes place under fair conditions. With this decision, we eliminate barriers to canceling services, demand greater clarity in billing, and establish rules that prevent practices that may limit free choice. Thus, the CRC delivers to users by anticipating the transformations of the sector and timely adjusting the regulation so that their rights are exercised without obstacles," said Felipe Díaz Suaza, Commissioner and Executive Director of the CRC.
To view the new CRC regulations, click here.
