Mexico. LiveU announced its strategic partnership with One Media, the fast-growing, Mexico-based division of industry stalwart Broadcast Depot.
Thanks to a strong and passionate focus on excellence in customer service, One Media has experienced sustained growth over the past year, winning clients such as Radiopolis, Telemundo, Uno TV, Televisa + Multimedios, Fox Sports Mexico, Canal 11 and Grupo Imagen.
The Mexican distributor highlighted that the media and broadcasting landscape in Mexico is recognized for its innovative culture and dynamic nature. With a huge list of premium live events across the political and sporting spectrum scheduled for 2025 and beyond, it's predicted to remain at the forefront of news coverage.
The new partnership allows One Media to offer unparalleled levels of customer assistance and support on the latest LiveU EcoSystem solutions following a heavy investment in training, products, as well as rental, support and stock of equipment for demonstration to customers, to ensure excellent levels of responsiveness and availability.
"With Mexico's economic growth and prospects for continued prosperity, it was important to partner with a distributor who understands the markets, customers, and technology that can help them achieve their business goals," said Jose Luis Reyes, LiveU VP Sales LATAM. "Our partnership with One Media reaffirms our commitment to providing local support in Mexico, while also helping clients in various vertical markets produce the most reliable and highest-quality content possible."
One Media launched in 2023 and is backed by Broadcast Depot. The company's founders, Guadalupe Gonzalez and Edgar Chavez, bring 20 years of experience in the industry and decided to launch One Media after seeing a disconnect between selling and supporting media technology. They also saw opportunities to grow prime emerging markets for live technology, including sports, business, and government.
"Our goal as a company is to provide next-level support to our customers: first, collaborating to select the right product or solution for their needs, and then providing after-sales service and support to ensure a full understanding of the technology and how users can maximize it to create more engaging content," said Edgar Chavez, co-founder of One Media.
One Media offers the Mexican market technological solutions for broadcasting, media, audio, video, SAAS, production and cloud services from brands such as LiveU, Sennheiser, Qimera, Enco, AxelTech and Telos Alliance.
One Media has already been welcomed by the Mexican market, and has organized several visits to its facilities and events to demonstrate the breadth and scale of its commitment to customer service. This is reinforced by the fact that the organization has the largest number of fully trained and LiveU-certified local sales and support staff in the country. In addition, One Media enjoys the full support of the global teams within LiveU in Product, Customer Success and Engineering, ensuring that clients in Mexico can receive first-class service from a market-leading team.
