Peru. In 2018, operating companies recorded 13,419 interruptions of public telecommunications services: internet and fixed telephony, mobile telephony and internet and pay television. The result exceeded by 96% the 6,852 interruptions recorded in 2017, according to the Supervisory Body for Private Investment in Telecommunications, Osiptel.
In the study Quality Measurements of Public Telecommunications Services, Osiptel highlighted that 57% of the interruptions were generated by damage to the infrastructure (by third parties), failure in the network or in the carrier service; theft, theft and vandalism; maintenance or technological improvement, failures of natural origin and other external cause, respectively. The remaining 43% was the product of concessionaires of other services; the one with the highest incidence was due to power cuts.
In mobile phone service, 61% of interruptions were recorded between 6:00 a.m. and 18:00 hours. At the same time, 63% of interruptions occurred on the mobile internet.
Likewise, in telephony and mobile Internet, the company Bitel recorded the highest number of average interruption minutes per user per month (10.6 minutes). In both services, users of Madre de Dios, Ayacucho, Loreto and Pasco recorded the highest average affectation time per subscriber expressed in minutes/month.
In Pay TV, Movistar has the highest average number of minutes per user without service per month (82.4 minutes). 91% of the interruptions were recorded between 6:00 a.m., and 18:00 hours, according to the study conducted by OSIPTEL.
The departments of Cusco, Arequipa, La Libertad and Piura recorded the highest average affectation time per subscriber expressed in minutes/month.
Data measurements in 3G and 4G networks
In the 3G mobile Internet service, the sample measured by the OSIPTEL indicates that Bitel, on average, does not comply with guaranteeing a minimum download speed of at least 40% of the contracted speed in at least 90% of the measurements. Meanwhile, average download speeds in Mbps are led by Entel 6.25 Mbps; Movistar 5 Mbps; Clear 4.05 Mbps and Bitel 4.03 Mbps.
In 4G-LTE mobile Internet, in the sample measured, on average, Claro and Bitel do not comply with guaranteeing a minimum download speed of at least 40% of the contracted speed in at least 90% of the measurements (they registered a performance of 83.3% and 86.9%). While, in average download speeds in Mbps, Entel registers 28.94 Mbps, Movistar 23.52 Mbps, Claro 18.28 Mbps and Bitel 10.53 Mbps.
