Colombia. As it has done since 2015, the CRC measured during 2018 the quality of services from the perception of users. On this occasion, mobile services were evaluated in Barranquilla, Bogotá, Bucaramanga, Manizales, Medellín, Neiva, Popayán, Quibdó, Santa Marta and Tunja, while measurements of fixed services were made in Bogotá, Cali, Cúcuta and Medellín.
In the measurement, different variables were evaluated that allowed to know the user's experience when making calls and when he is browsing a web page or playing online with other participants.
"The results obtained for 2018 show a notable improvement in the quality of mobile services and an increase in the download speeds of the fixed internet service, with Bogotá being the city that registers the highest average speed. Likewise, it is demonstrated that these measurements contribute to the improvement of the quality of the service, since they have motivated the operators to advance additional efforts to improve the experience of their customers when consuming the services, "said Carlos Lugo Silva, Commissioner and Executive Director of the CRC.
Regarding fixed internet service, the city that presented the greatest increase in download speed, between 2016 and 2018, was Medellín with an increase of 59%, followed by Cali (53%), Cúcuta (55%) and Bogotá (27%). However, Bogotá continues to record the highest average speed.
On the other hand, mobile networks continue to present a better performance in speed measurements, for example, for 2018 the download speed in fixed networks in Bogotá was 7.9 Mbps while in mobile networks it was 10.3 Mbps.
"The quality of services is getting better and better and we are on the right track. However, there is still much to be done, especially in the fixed data service," explained Lugo Silva.
For the analysis of the quality of mobile services, cell phones of the same characteristics were used, each with a simcard from each mobile operator: Claro, Éxito, Avantel, Tigo, ETB, Virgin and Movistar. These measurements were made between June 1 and November 30, 2018, from 7 a.m. to 9 p.m.
In the case of fixed services, measuring equipment was installed in 385 homes in each city, for 3 or 4 days. In Bogotá: the quality of the services provided by Telmex, ETB, UNE and Telefónica was measured, in Medellín by UNE and Telmex, in Cali by Telmex, EMCALI, UNE and Telefónica, and in Cúcuta by Telefónica, Telmex, ETB and UNE. These evaluations took place between the first of August and October 31, 2018.
"The information from these measurements allows the user to know the quality of the fixed and / or mobile services offered by the operators in each of the municipalities, with which they will be able to know the characteristics of the services and make more informed decisions at the time of contracting their services" concluded the Director.
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