Latin America. Avid rated as a record the certification of 29 technical assistance professionals in television channels and local distributors in 2014, from Mexico, Brazil, Chile, Argentina, Colombia, Venezuela, Ecuador, Peru and Panama.
Those who complete the ACSR (Avid Certified Support Representative) certification are trained and certified by Avid to perform installations, upgrades, diagnostics, troubleshooting and support in production, post production, and issuance process.
The program, which took place at Avid Technology's facility in Burlington, Massachusetts, took approximately four weeks of intensive training and is conducted in two sessions: 1. Publishers and centralized storage systems, 2. Interplay Production content management systems, and MediaCentral Platform.
"This is a key strategy that we are implementing in Latin America and that allows our customers and distributors to have their own trained staff to offer an advanced level of technical support and more efficient and faster solutions," said Ariel Sardinas, Sales Director of the Video Division of Avid Latin America and leader of this initiative.
Diego Villalba, Digital Support Manager of Artear, and one of the certified professionals commented "the ACSR LATAM training program is a unique opportunity for several reasons: Avid offers us exclusive dates for our region and engineers who speak our language. Another very important aspect is the use of equipment; the certification has all the systems to do our internships, just like the ones we have every day in our jobs."
Ygor Ribeiro, Support Technician of the Digital Media Area of TV Globo added "this certification has allowed TV Globo's technical support staff to take their experience and knowledge of key Avid tools to another level, and as a consequence, significantly increase the quality of our technical support in Media Composer, ISIS, Interplay and Media Central".
Registration is now open for the sessions to be held in May and September 2015. For more information contact an authorized distributor in your country or your sales manager at Avid.
