Argentina. GatesAir customers in Argentina, Paraguay and Uruguay now have local access to repairs and technical support with the opening of a new service center in Buenos Aires. FS24, which became a regional partner of GatesAir in May, opened the center in September to reduce costs and response times for customers who, until now, shipped products out of the country for service.
Esteban Camihort, FS24 Commercial Manager, confirmed that GatesAir customers will see significant savings from the elimination of shipping costs, as well as same-day delivery for many projects. Services include repairs, upgrades, and general technical support for power amplifiers, power supplies, and other modules and pallets built into GatesAir FM radio and TV transmitters. The center will also service Intraplex smart grid products, including IP Link codecs and HD Link STL systems.
"We understand the costs and time sensitivity of products shipping to another continent for service, and we have expanded our technical capability to reduce the burden on our customers. FS24 is the only company to offer this level of service in our region, with local technical support at customer sites and at our new facility. This is a huge value for GatesAir customers who purchase or replace a transmitter as they instill great confidence that we can react quickly when a technical emergency or other service need arises," said Camihort.
FS24 staff recently visited GatesAir's manufacturing center in Quincy, Illinois for additional training. "GatesAir is focused on increasing service for our customers and simplifying the technical support process in Latin America, and working with FS24 has clearly increased our visibility in Argentina, Paraguay and Uruguay," said Rich Redmond, President and CEO of GatesAir International.
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