Webinar: Delivering the digital experience that customers expect?

Latin America. Today when measuring customer satisfaction, telecom operators usually score favorably. However, a new report from Ericsson ConsumerLab suggests that this trend is changing, as more and more consumers expect to receive a "one-click" digital experience.

Therefore, the Ericsson company will hold a webinar specially designed for Latin America, in which they will be able to explore and answer together the following questions related to this trend:

•  How does digitalization create value for your brand?
•  Are operators delivering the digital experience their customers expect to receive?
•  What are the main challenges for operators to deliver a digital "one click" experience to their customers?

In charge of this webinar will be Diana Moya, Director of ConsumerLab, Ericsson Latin America

This virtual seminar will be held on Tuesday, October 4 at 10am Colombia / Mexico / Jamaica; 12h Argentina / Brazil / Chile.

To register click here.

Author: Richard Santa, RAVT

Editor

Periodista de la Universidad de Antioquia (2010), con experiencia en temas sobre tecnología y economía. Editor de las revistas TVyVideo+Radio y AVI Latinoamérica. Coordinador académico de TecnoTelevisión&Radio.